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What You Agree To When You Use odin118

These terms govern your account, your use of wallet payments like DANA, OVO, and GoPay, and how we handle your data. Access to odin118 depends on local law and is available only where permitted in your region.

Account termsDANA, OVO, GoPay wallet conditionsData and privacy postureJurisdiction-dependent accessHow to reach us
odin118 What You Agree To When You Use odin118
HOW WE OPERATE

Data, Cookies, Security and Your Account Rights

We collect only what we need to run your account and process wallet payments. Here is how each area works and who to contact when you need to act on your rights.

Data We Hold We store your registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction records. You can request a copy of your data through the Help Centre at any time.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to improve page load on mobile. You can manage cookie preferences in your browser settings without losing account access.
Account Security Login uses an OTP sent to your registered mobile number. If you suspect unauthorized access, change your password immediately and contact live chat so we can flag the account for review.
Data Retention and Deletion We keep transaction records for as long as required by applicable financial regulations. To request deletion of non-mandatory data, submit a written request through the contact form with your account ID.
CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, your account conditions, or a wallet transaction dispute, we have three ways to get in touch. Pick whichever fits how you work — we aim to respond to all written queries within one business day.

Live Chat Open the chat icon in the lobby footer. Available during active support hours. Use this for quick account or wallet questions that need a fast answer.
Email Support Send a written query to our support address via the contact form. Attach any transaction IDs or wallet screenshots to help us resolve the issue faster.
Account Help Centre Access the Help Centre from your account dashboard. It covers wallet linking steps for DANA, OVO, and GoPay, plus account verification and data requests.

Legal Questions We Get Asked Most

These are the questions that come up most often about account conditions, data rights, and wallet rules on odin118. If yours is not here, the Help Centre or live chat can take it further.

Access depends on local law and is available only where permitted. Check the regulations in your region before opening an account. We do not override local legal restrictions.

DANA, OVO, and GoPay transactions are tied to the registered holder. A name mismatch triggers a verification hold. Matching names speeds up both deposits and withdrawals without extra checks.

Log in, go to the Help Centre in your account dashboard, and submit a data request. We will respond with the information we hold on your account within a reasonable timeframe.

Non-mandatory data can be deleted on request. Transaction records are kept for as long as financial regulations require. Submit a written deletion request with your account ID to start the process.

We update terms periodically. The current version is always the one on this page. Continued use after an update means you accept the new terms, so check back if you notice a date change.

For transaction disputes, contact us via the email form with your wallet receipt and transaction ID attached. We coordinate with DANA, OVO, or GoPay where needed to trace and resolve the issue.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.