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How odin118 Handles Your Personal Data

This Privacy Policy explains what data we collect when you use odin118, why we collect it, and how we keep it secure — including information tied to your account wallet and local payment methods like DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay wallet contextYour right to access your dataClear data retention rulesContact us to request changes
odin118 How odin118 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to update information linked to your account, our support team can assist. We aim to respond to data-related requests within a reasonable timeframe. Reach us through any of the channels below.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for privacy questions or to flag a data concern in real time.
Email Support Send your data request or privacy concern to our support email. Include your registered account email so we can verify your identity before responding.
Account Help Centre Access the Help Centre from your account settings on mobile or desktop. Filter by Privacy and Data to find request forms and step-by-step account guidance.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a consistent set of data practices across every account on odin118 — from how cookies work in your browser session to how long we keep transaction records after account closure. Here is what that looks like in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform you use. You can adjust cookie preferences in your browser settings at any time.

Account Security Measures

Login sessions are protected with OTP verification sent to your registered phone number. We flag logins from unrecognised devices and prompt re-verification before any wallet or payment action proceeds.

Data Retention After Closure

When an account is closed, we retain transaction records for the period required under applicable financial and anti-fraud obligations. Non-essential profile data is deleted within a reasonable period after closure.

Requesting Changes to Your Data

You can request a correction or deletion of personal data by contacting support via live chat or email. We verify your identity first, then process the request in line with our retention obligations.

Common Questions About Your Privacy

These are the questions we hear most often about data rights, account privacy, and how personal information is used on odin118. If your question is not here, reach us via live chat or the Help Centre.

We collect your name, email, phone number and the payment method you register — such as DANA, OVO or GoPay. Device and IP data is also logged for account security purposes.

We do not sell your data. We share only the minimum required with payment processors like DANA or OVO networks to complete transactions, and with verification services where legally required.

Contact our support team via live chat or email with your registered account email address. We verify your identity and then provide the data we hold within a reasonable timeframe.

Yes. You can request deletion through support. We will remove non-essential data promptly. Transaction records are kept for the period required under applicable financial obligations before deletion.

Session cookies keep your login active. Analytics cookies help us understand which sections of the platform you visit. You can control both through your browser or device settings at any time.

Non-essential profile data is deleted within a reasonable period after closure. Transaction and wallet reference records are retained only for as long as financial compliance obligations require.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.